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Privacy Policy
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At Budget Rent-A-Car we take the privacy of our customers very seriously. This privacy
policy should explain to you how we use and protect personal information we may
gather from you by means of this web site. The privacy policy is based on the widely-accepted
fair information practices recognized in the industry, namely: notice, choice, access
and security.
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We may gather information about you from this site and from other sources such as
from applications you may make at our physical locations, affiliates, business partners
and third parties. This policy applies only to information gathered from this site
and does not apply to information that may be gathered from such alternate sources.
Except as otherwise provided below, we do not sell or rent any personally identifiable
information about obtained by means of this web site without your express permission.
As a general rule, we gather only the minimum information required to facilitate
transactions, to improve this web site and make your experience better, and to make
future visits web simpler, faster and more personalized. For example, we may pre-fill
your name in the reservation form so that you don't have to re-enter the information
every time you visit the site.
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WHAT INFORMATION DO WE COLLECT?
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We collect information that can be used to identify you in certain areas of our
web sites for specific purposes, which include, but are not limited to assisting
you with reserving motor vehicles for hire or lease, providing information about
vehicle sales, fleet services, other such services, and to provide you with other
information and opportunities that may interest you. We may collect the following
information: names, addresses, telephone numbers, e-mail addresses, driver's license
numbers, expiration date and date of birth, credit card numbers, and all other personal
information you may agree to provide to us.
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The general categories of information gathered are:
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User Information: You may be required to obtain a user name and password to access
certain portions of our web sites. You may also be asked to supply your name, telephone
number and/or e-mail address, to facilitate certain transactions. We may also require
additional personal information for any specific services you may request to be
provided to you..
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IP Addresses: Our Web server automatically recognizes the visitor's domain name
or IP address (where possible) for each new visitor, but not their e-mail address.
An IP address is a number assigned to your computer when you connect to the Internet.
Web servers can identify your computer by its IP address. In addition, they may
be able to identify the type of browser you are using or even the type of computer
you are using.
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IP addresses and related information are used for system administration, to assess
the traffic to our site and to maintain and improve our site. While we do not as
a practice link IP addresses to your personal information, we reserve the right
to use IP addresses to identify a user when it is deemed necessary to protect our
site, our customers or others, to comply with the law, obey court orders or at the
request of law enforcement agencies.
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Cookies: These are short strings of text sent from a web server to a web browser
when the browser accesses a web page. A cookie typically contains, among other things,
the name of the cookie, a unique identification number, an expiration date and domain
name information. Cookies are used to personalize the site for you, tracking and
other purposes. Cookies may be "session-only" or "persistent." Persistent cookies
last for more than one visit and are typically used for personalization.
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Cookies may be used to analyze the traffic (such as total visitors and pages viewed),
on our site, to personalize features or save you the trouble of retyping your name
or other such information, and to make improvements to the web site. We do not save
passwords or credit card information in cookies. The use of cookies is standard
in the industry, especially for sites that provide any kind of personalized services,
like ours does.
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Third parties may also place cookies during your visit to the web site. Our affiliates,
advertisers and marketing or other business partners may use these cookies in connection
with pixel tracking (discussed below). We do not control these cookies. The use
of cookies by advertisers is standard in the Internet industry.
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Pixel Tracking: Third party advertising companies are used to place advertisements
on other sites. We employ a common technique known as "pixel tracking" to measure
the effectiveness of these advertisements and to compile aggregate usage statistics.
Pixel tracking, which may be used in connection with advertisements on other sites,
on our Web site or in e-mail messages, involves the use of pixel tags (also known
as "clear gifs," "web beacons" or "1-by-1 gifs") that are not visible to the user
of the site and consist of a few lines of computer coding. For example, if you visit
our Web site from an advertisement on another site, the pixel tag will reference
the cookie you received when you clicked on the advertisement. The pixel tag also
may register this activity with a third party advertising company to allow us to
count the number of times or when an advertisement is accessed. This data is used
in our marketing and research. Personal information about you is never collected
by the third party advertising company, nor is any tracking information generated
from the pixel tag used by them for any purpose other than to report web site activity
to us.
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Special Promotions: Some customers may allow us and/or some of our strategic business
partners to contact them by e-mail or telephone. We may also use your e-mail address
or telephone number to keep you updated on special promotions. In addition, with
your permission, we may also share your e-mail address with strategic business partners
(a process known as "opting-in" or "opting-out"), who may contact you with a variety
of offers that may be interest you. You may be contacted by telephone with information
regarding orders you have placed online, if you decide to give us your number. You
have the right to opt out of any special promotions or offers at any time.
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Other Information: Other personal information may also be requested from you in
order to facilitate a transaction (such as to modify a reservation) or you may voluntarily
provide information to us. As a general rule, we try to limit the information we
gather to the minimum information needed to perform the applicable services and
to improve your experience as a customer. If you send us an e-mail from any of our
web sites or voluntarily provide us with information beyond what we request, we
will treat such information as having your consent to collect, retain and use the
information for purposes reasonably associated with the purpose for which you provided
the information. For example, we will retain a copy of the e-mail and any personally
identifiable information you may have supplied in the e-mail with respect to a customer
service question to help us evaluate our service, train employees and provide service.
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We may also gather information about your transactions and, as permitted by law,
information we receive from credit reporting bureaus and other third parties, such
as your credit history. This information may include credit card numbers and driver's
license numbers.
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WHO IS COLLECTING THIS INFORMATION?
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We collect the user information described above when you choose to use our web sites
and the features of the web sites. For example, information is collected during
online transactions, registration of users and in the process of providing you with
information and/or services. We may share this information with our parent company
and affiliates as part of its standard business operations.
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While using our web site, you may be linked or directed to other third party sites
outside our web sites. These are beyond our control. For example, choosing a hyperlink
may take you off our web site. Each of these third party web sites may have a privacy
policy different from ours. You may also be taken to another Budget site that has
a different privacy policy. You should review the applicable privacy policies of
these other web sites before providing personal information in these sites. We are
not responsible for any actions or policies of such third parties. In addition,
advertisers who assist us with pixel tracking may collect a limited amount of information
to help us measure the effectiveness of our ads, placing cookies on your hard drive.
We vigorously safe-guard the information from and of our customers. Business partners,
who may have any opportunity to access any of our customer data, must agree to confidentiality
provisions that limit disclosure and use of the data before they gain access.
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HOW IS COLLECTED INFORMATION USED?
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The information collected is used to facilitate transactions with respect to the
rental, lease and purchase of vehicles and other products and services offered by
us. In addition, we use the information to supply information about our services
and products, other information requested by users and potential customers, information
about products, services and other matters that we believe will be of interest to
our customers or users of our web sites. We may also use collected information to
learn more about how visitors use our web sites and to measure areas of interest
in order to provide features and improve the functionality of our web sites. Information
may also be used to facilitate the granting of credit, collection of accounts or
in connection with providing credit history information to credit reporting agencies.
If you so choose, information you provide might also be used to send you e-mails
about special promotions, new features and services or products, or, if you choose,
to send you e-mails from or about carefully selected third party product or service
providers. The information we collect is also used to respond to e-mails, provide
customer support or for similar purposes. You have the right to opt out of any special
promotions or offers at any time.
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Data collected online may also be combined or merged with information you provide
to us by means other than this site as part of the standard business operations
of Budget Rent A Car Of Kenya and its parent company and affiliates. However, this
Privacy Policy applies only to data collected on-line. If the same information about
you is gathered from this site and also from other sources with different privacy
policies, we may elect, at our sole discretion, to treat such information in accordance
with the privacy policy that least restricts our use and disclosure of such information.
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Aggregate information (information that is not personally identifiable) obtained
from the operation of our web sites is also used to help us run and maintain our
site, study traffic patterns and generally learn about the usage of our site.
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We attempt to retain information we collect for commercially reasonable periods
of time or in accordance with specific policies or as required by law.
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Please be aware that your information may be transferred to or stored on servers
and processed outside the country of your residence.
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WITH WHOM MAY THE INFORMATION BE SHARED?
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Except as otherwise provided in this Privacy Policy, we shall not sell, exchange
or rent any personal i information about you that we obtain by means of this site
to or with companies or organizations not affiliated with us without your permission.
We may also provide information to marketing companies to assist us in offering
products or services to you, to third party financial institutions with which we
have joint marketing agreements, and to business partners and third parties which
assist us in providing products and services and/or handling transactions. Unless
we have your permission or are required by law, we will only share the personal
data you provide us on this site with other Budget entities (our parent company
and affiliated companies) and/or business partners who are acting on our behalf
for the uses described in this Privacy Policy. Such entities and/or business partners,
including those in the United States and/or any other countries, are governed by
appropriate confidentiality obligations.
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Except for the following exceptions, we will not knowingly authorize the disclosure
of your personal information gathered from this site to third parties without your
consent. First, we may disclose user information in special cases when we have reason
to believe that disclosing this information is necessary to identify, contact or
bring legal action against someone who may be causing injury to or interference
with (either intentionally or unintentionally) our rights or property, customers
or other users of our web sites, or anyone else who could be harmed by such activities.
Second, we may disclose user information when we believe in good faith that the
law requires it. Third, we may disclose user information, subject to confidentiality
agreements, for administrative or other business purposes as we deem appropriate
to maintain and improve our services, and/or to facilitate transactions or collect
amounts due to us, including sharing information with credit bureaus.
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Aggregate information may be used for internal business purposes, marketing purposes
or shared with third parties for Budget Rent A Car Of Kenya's business purposes.
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We do not collect any sensitive information (i.e., personal information specifying
medical or health conditions, racial or ethnic origin, political opinions, religious
or philosophical beliefs, trade union membership or information about the sex life
of an individual) about you.
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Please be aware that advertisers, third party web sites linked from our sites may
collect personal information and are not covered by this Privacy Policy. You will
need to review the applicable privacy policies. We shall have no liability for the
privacy policies of third parties web sites and advertisers.
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CHOICES YOU CAN MAKE
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You are given a number of choices about the collection, use and distribution of
your information. For example, if you sign up for our e-mail specials, you will
be given a choice whether you want to receive information only from us or also from
third parties. You must affirmatively request to receive e-mail from third parties.
E-mall sent to you with information about special deals will also give you an opportunity
to remove yourself from any such mailing lists.
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We will give you an opportunity to "opt-out" of the gathering of your personal information,
specific uses of your personally identifiable information and any marketing mailings
in accordance with the procedures set out in the section below on "Correcting and
Changing Your Information." You can refuse to accept cookies or give yourself the
opportunity to accept or reject cookies, or receive notice of cookies, simply by
adjusting the settings in your browser. Software programs are also available that
block cookies. Refusing cookies may impinge on your user experience by eliminating
the site's ability to personalize, or other features.
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Persons outside the United States and non-U.S. citizens are advised that Budget
Rent A Car Of Kenya may transfer or store information on servers located in the
United States or elsewhere and that the privacy laws of the United States may not
be as comprehensive or offer as much protection as the laws of other countries.
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CHILDREN'S PRIVACY
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Budget Rent A Car Of Kenya does not target children in its website. We abide by
the Children's Online Privacy Protection Act and will not knowingly collect personally
identifiable information from children under age 13. We recommend that parents actively
participate in their children's use of the Internet.
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CORRECTING OR CHANGING YOUR INFORMATION
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In our desire to ensure the accuracy, currency and completeness of the information
we collect, we make efforts to ensure that the information we have is accurate and
up-to-date. If you want to amend, correct, update, delete or opt-out of your registration
information to which you have previously opted-in or wish to review information
we have collected about you, please contact us via e-mail, and we will attend to
your request and make any necessary revisions. This provision applies only to personal
information collected via our web site, not to information that is not personal
that may be gathered by cookies or from IP addresses or to aggregate information.
We reserve the right not to allow access to your information if the expense and
burden of providing access would be disproportionate to the risks to your privacy
or if the rights of another individual might be violated.
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SECURITY PROCEDURES
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We strive to provide secure transmission of your information from your PC to our
servers. For certain transactions on certain of our web sites, we use Secured Sockets
Layer (SSL) technology to secure the transfer of information. Unfortunately, no
data transmission over the Internet can be guaranteed to be absolutely secure. As
a result, while we strive to protect your personal information, we cannot guarantee
the security of any information transmitted over the Internet. Once we receive your
information, we take steps that we believe are reasonably appropriate to protect
the security of your data, in electronic and paper form, both internally and from
outsiders, from loss, misuse, unauthorized access, disclosure, alteration and destruction,
and to ensure the integrity of the data we collect. We use a combination of technological,
physical, administrative and policy methods, along with organizational controls
and agreements on non-disclosure and confidentiality, as we deem appropriate to
protect this data. For example, we restrict access to nonpublic personal information
about you only to employees and other parties who need to know that information
to provide products and services to you and/or facilitate our joint marketing agreements
and the use of this information is limited by, as applicable, our employee code
of conduct, law and non-disclosure or confidentiality agreements.
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If you have a user name and password for any of the features on our web sites, you
must keep your password secret. You should not reveal your password to anyone. We
will not ask you in an unsolicited telephone call or e-mail for your password. In
addition, you should take reasonable precautions when using a computer that is not
your own or when it is in a public setting.
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CHANGES IN TERMS
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We may change this Privacy Policy from time to time. We will post notices on our
web sites at the time of any material changes to this Privacy Policy.
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CONTACTING US
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If you have any specific questions regarding any issues about privacy on our web
sites, please contact us at telephone numbers +254 (020) 652144-50
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APPLICABLE LAW
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Our collection and use of information may be governed by laws of the Kenya, state
law or the laws of other countries. To the extent these laws are applicable, we
will comply with applicable privacy and data laws.
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CONSENT
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By using our site and providing personal information about yourself, you consent
to (1) our collection and use of data as described in this Privacy Policy to the
extent that you have not opted out of any such collection and/or use through the
methods described in this Privacy Policy, (2) the notice, choice, access and security
we are providing, and (3) the methods we have described to notify you of changes
to this Privacy Policy.
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